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Customer Advocate

Customer Care Centered Business Process


Customer‐centered business process

We believe that each of our customers is unique, so we’ve created a business engagement process that can be tailored to each of our customers’ needs. To treat each customer individually from start to finish, Premio’s Customer Care Team (CCT), the core business unit of our customer program management, is designed to ensure the delivery of effective teamwork, rapid response, efficient communication, and effective business resolution in a cost‐effective manner.

Reporting directly to our senior executive team, CCT includes an account manager and support from technical operations, quality assurance, customer service, and supply chain. With a customer‐centered mindset, we pledge to be the extension of our customer’s business, the catalyst to their vision, and a trusted partner to their success.

Inside outsourcing

Our customers are our focus. Each customer has an assigned CCT, which functions as an extension of their organization at Premio. By tailoring our flexible processes, we make business engagement easy and effective. Driven by an unconquerable “can‐do” attitude, we never say “impossible” to any challenge.

Seamless communication

We put customer needs first and communicate with our customers on daily basis, always asking for their input. Premio executives host quarterly business review meetings with our customers to share mutual vision and direction, and we provide a web‐based Virtual Factory Management tool at no extra charge, 24/7.

Effective business resolution

Unlike many of our competitors who often have complex organizational structures, our Customer Care Team (CCT) reports directly to our top executive, so there is only one layer for the final, effective business resolution.

Total Customer Satisfaction

Total customer satisfaction is our core mission. It’s built on a globally‐based, one‐stop shop, from product designto after-sales service, to help our customers differentiate their products in the marketplace.

Unique features and benefits of our Customer Advocate program:

Customer-first philosophy with “Can-do” attitude

Flexibility to meet personalized business needs

One-stop shop from design to service for ease of doing business

Pledge of your most trusted partner

Flat organization structure with a single contact point throughout CCT operations

Fast and easy business enagement

Free Virtual Factory Management tool available 24/7

People committed to your long-term growth and success

End-to-End Industrial Grade Computing Solution

DVD Rental Kiosk Company A leading automated retail solution provider in consumer entertainment sector who operates DVD rental kiosks in the US, Canada, and UK needed to reduce overhead labor Costs & Increase Product Efficiency.

Premio delivered over 10,000 custom designed, industrial-grade, computing units. After working with us the customer documented actual hardware failure rates of less than 1.9%; way lower than the consumer-grade computers our customer had experienced.