SUPPORT


RMA Request

In order to return your product to EchoStreams for repair or replacement you must first obtain an RMA, according to EchoStreams RMA policy.
 
To obtain an RMA, please complete and submit the RMA Request Form below. Upon receipt of your RMA request, EchoStreams will validate the Warranty status of the products based on the serial numbers provided and in its discretion issue an RMA Number.

An EchoStreams Technical Support Engineer may contact you to troubleshoot the problem prior to the issuance of an RMA.

If this is an urgent matter requiring advanced replacement, please contact EchoStreams Technical Support after submitting the RMA Request Form at EchoStreams' web site.

After you have received an RMA from EchoStreams you are responsible to return the products to EchoStreams' designated repair facility, freight pre-paid by you, the customer, in accordance with the instructions set forth in the RMA. The products must be properly packaged to prevent damage while in transit. If available the original product packaging should be used for the return shipment. Please indicate the RMA Number on the outside of each package returned and on the packing list.

EchoStreams will use commercially reasonable efforts to ship the repaired or replacement products to you freight pre-paid by EchoStreams within 30 days from the receipt of the returned products at EchoStreams' designated repair facility.

To check the status of your RMA, please email to: rma@echostreams.com or call Telephone Number: +626 363-9211.

If the returned products after examination are determined by EchoStreams to be damaged while in transit or due to improper use or installation, a Repair Services Quotation will be returned to you by email. EchoStreams in its sole discretion will determine if repair of the returned product is feasible. In some cases a No-Problem-Found ("NPF") fee may be required prior to the return shipment of the products from EchoStreams' repair facility. The NPF Fee is $300 USD per system. The NPF Fee does not include the cost of return shipping.

Click here for the full details of the EchoStreams Standard Warranty.

For further assistance and information please contact EchoStreams Technical Support at: support@echostreams.com or Telephone Number: +1 (626) 363-9211 (USA). 

 

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NOTE:  EchoStreams requires the Part Number and Serial Number on all products to be returned.
Products count as DOA if they're damaged/broken within 90 days of the shipping date.
EchoStreams requires the Part Number and Serial Number on all products to be returned.
For non-serialized items such as fans, cables, etc., please fill in "Non Serialized" in the SN files and specify the chassis SN units

Items